All systemsIntelligence system

Conversation intelligence

Permissioned aggregate analysis of customer intent, objections, qualification, and recurring language.

Plain-English definition

What it is

When consent and coverage are sufficient, transcripts can be transformed into client-safe themes and distributions without exposing raw customer conversations.

Boundary

What it does not prove

That a caller booked or won
That a small transcript sample represents every call
That raw transcripts belong in a client report

Capabilities

What this system enables

Capability 01

Customer-language themes

Capability 02

Objection and confusion trends

Capability 03

Qualification context

Capability 04

Sales-coaching signals

Lifecycle

How readiness progresses

01
Permissioned
Recording, retention, and access rules are approved.
02
Covered
The sample is large and representative enough for its stated scope.
03
Extracted
A versioned taxonomy produces aggregate themes.
04
Reviewed
Client-safe output removes raw conversation and personal data.

Required inputs

What must be true first

Approved recording policy
Permissioned transcripts
Coverage and representativeness check
Client-safe taxonomy

Questions supported

Decisions it can inform

What are customers asking about?
Which objections recur?
What distinguishes qualified conversations?

Follow the dependency chain

Measurement system

Call attribution

Governed number routing and source context for measuring phone demand without confusing calls with outcomes.

Governance system

Question answerability

A deterministic check that decides whether a business question can be answered fully, partially, or not yet.